Luna Rio – Guest Information
Reservations, Check In & Policies
Luna Rio accepts all major credit cards
Deposit: A deposit equal to one night lodging is required at time of reservation. Your balance due will be charged 14 days before arrival. There is a 6% hotel tax and a 6% service fee.
Cancellations: Reservations cancelled 30 days or more prior to your arrival date are fully refundable less a $50.00 service fee. If you should cancel your reservation within less than 30 days of your expected arrival, your payment will be refunded to you less a $50.00 service fee if, and only if, the property you reserved is rebooked for the same dates. If it is not rebooked, your entire payment is non-refundable. Refunds will be made by check or credit card to your bankcard account. Sorry, cancellations within 24 hours of your scheduled arrival date are non-refundable. No deductions of guests, pets or reserved dates may be made less than 30 days prior to check-in.
Important Note: Once we receive your credit card information you are booked and confirmed and all cancellation policies do apply. This applies to online bookings, emailed bookings and verbal bookings taken by our customer service representatives over the telephone.
Check in: 4:00 p.m. – 6:00 p.m. Check out: 11:00 a.m.. Please notify us if an early or late check-in is required. Guests who choose to shorten their stay while in residence are still subject to the cancellation policy and are responsible for the full balance due on their reservation.
- Luna Rio owners cannot be held responsible for any damages or injuries.
- Additional charges may be applied after departure due to extra cleaning or damages to a property.
- Luna Rio owners are not responsible for items left behind in any of our properties. Please make sure you check every room before you leave. There will be a $25.00 service charge plus shipping for items left behind that you would like to be returned to you.
- Pets are NOT Allowed unless you Pre-approval is provided by the owners. *All of Hill Country Luna Rio is a Non-Smoking property.
- No Day guest allowed on any of our properties.
- Keys: A $25.00 fee will be charge for lost keys.
Policy Statement: Luna Rio is privately owned; the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The owners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.
Standard Security Release Form: All properties require that a standard security release form be completed, signed with a hand-written signature and returned to Luna Rio within two business days from booking date. Guests making a reservation less than 48 hours from their arrival date must get the rental agreement to us prior to check-in. Guests booking multiple properties are required to send a completed rental agreement for each property booked. The forms will be emailed to you with your confirmation on the day of your booking. If you do not receive them the day you make your reservation please check your "Spam" folder. If you still have not received the email please call us immediately. If we do not receive your signed agreement form within the allotted time frame Luna Rio reserves the right to cancel your reservation.
Prices are subject to change
Please Call to verify pricing.
All information is accurate to the best of our knowledge.
By making a reservation online or over the phone you agree to all terms and conditions listed above. By providing your credit card information you agree to all rates and fees associated with the property you have reserved.